Warranty– J.R. Fire Tools products are warranted against defects in packaging, material and workmanship for 45 days from the original purchase. No item may be returned without a Return Merchandise Authorization Number (RMA) from our customer service department. Defective items will be repaired, replaced or refunded at our discretion. Damage caused by neglect, abuse, misuse, alteration of the product, or improper storage is not covered by this limited warranty.
Returns– Items may be returned for refund within 45 days of receiving order. Shipping charges will not be refunded. No item may be returned without a Return Merchandise Authorization (RMA) number from our customer service department. Non-defective items can only be returned if they were purchased directly from J.R. Fire Tools and must be returned in unused condition and in the original packaging-due to the nature of our products, we cannot authorize the return of a product that is not in its original packaging with all of the packaging material. In some cases a restocking fee of 15% may be applied for returned items.
To obtain a RMA number, call (530) 272-1444 or write to firstname.lastname@example.org